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Connecting your home or business

When you order broadband from your preferred retail broadband service provider, they will let you know whether the connection will be installed via an overhead/aerial connection (wired from a pole) or underground (via ducting).


Connection via an overhead cable from a telegraph pole near your home is the most common form of connection. If there isn’t one nearby, we may install a pole as part of the installation. 

Our dedicated engineers will then chat with you about where you would like the cable to go into your home and connect to your modem, which will have already supplied by your retail broadband provider. They will then discretely run the cable to wherever you want it to be located, drill a small hole (roughly 10mm in size), install the cable and connect it to your modem.


If an overhead connection isn’t possible for your home or business, or you already have some suitable underground ducting in place at your property, then the engineer may install the cable underground (including unblocking ducting if necessary). Once this is agreed, the engineer will discuss with you where you would like the cable to enter your premises. We will place a small NBI™ network unit on the wall inside your premises. This then connects to the modem supplied by your preferred broadband service provider.

Installation can take between 1 hour and up to two days. When you place your order with your broadband provider, they will be able to advise you on a rough timeline and will give you an AM, PM or all day appointment slot, so you can get on with life while you wait for your connected life to begin.

What are fibre broadband’s key uses and benefits?
  • Enables remote working meaning reduced commuting times and higher productivity
  • Connected homes with capability for multiple efficiency devices such as energy management systems, digital security monitoring and online e-health interactions
  • Reduced cost packages that bundle mobile, broadband, television and home phone
  • Improved in-home entertainment including media streaming
  • Access to online educational tools and courses
  • Reduced paperwork and application times for passport and motor-tax renewal, grant applications and e-government facilities
  • Enabling growth in the SME sector through digital transformation giving improved access to international markets and digital commerce
  • Boosting tourism with international marketing for reliable online bookings/payments and provision of quality high speed Wi-Fi access for customers
Just how fast is fibre broadband?

The NBI network is being delivered over the very latest fibre broadband technology, meaning every line is future proofed to deliver up to 10Gb speeds directly into your home or business. With initial speeds of 1Gb and with a minimum speed of 500Mb, our network will be ready to grow as your data needs do.

Do I really need fibre broadband?

If you’re living in a shared house or have a family, you will certainly have more than one device to connect to the internet at the same time. Many households will have smartphones, TV services, smart speakers and computers all under one roof using the internet. The combined effect of this in homes and businesses around the country means that speeds can slow down. The NBI network is designed to exceed the growing demands of a digital society, ensuring that customers always have a fast and reliable broadband service into the future.

How does fibre broadband work?

NBI fibre broadband uses a network of fibre optic cables to deliver high-speed data over long distances, the length and breadth of Ireland. This data travels down the cables at the speed of light, right into your home or business.

Unlike standard broadband, which relies on older copper based network technologies, the NBI fibre broadband network consists of a full fibre solution that supplies right to your door.

See more FAQs


Download the Installation of new ducting document.

Download the Panellist Device document.

Download the External Insulating document.

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