Support

Frequently Asked Questions

Fibre Facts

What is the National Broadband Plan and what does Intervention Area mean?

The National Broadband Plan (NBP) aims to ensure that every home, farm and business in Ireland – regardless of how remote or rural – has access to high-speed broadband. The Department of the Environment, Climate and Communications (DECC) to date has identified more than 544,000 premises (collectively known as the Intervention Area) across Ireland that require access to high-speed broadband.
The NBP is one of the biggest and most significant investments in rural Ireland ever. Stretching across 96% of Ireland, this massive, complex project is considered to be amongst the most ambitious in telecoms globally.

What is fibre and how does it differ to other types of broadband?

Fibre broadband is a type of high-speed broadband; arguably the most future-proofed connectivity technology in the world today. It uses fibre optic cables to connect your premises directly to one of NBI’s regional or local exchanges. These fibre cables are far superior to standard copper cables or wireless services.

Fibre is future-proofed. We are building a network to support the needs of customers in rural Ireland for generations to come. Wireless networks may be able to support some current needs but will not support the forecasted growth in internet usage. It should also be noted that we are building an open wholesale network that can be utilised by any retail service provider. This enables both local and large international broadband providers to deliver a full range of services.

What broadband speeds will be available on the NBI network?

The NBI network is being delivered over the very latest fibre broadband technology, meaning every line is future proofed to deliver up to 10Gb speeds directly into your home or business. With initial speeds of 1Gb and with a minimum speed of 500Mb, our network will be ready to grow as your data needs do.

Rollout

Where can I find out if my premises is included in the National Broadband Plan?

To find out if your premises is included in the rollout of the National Broadband Plan, click here to search your premises using your Eircode or address.

When will I be connected?

To find out when your premises is estimated to be ready for connection, click here to search your premises using your Eircode or address. We regularly update our website to show the latest estimated connection dates. Dates are subject to change. To get the latest updates for your premises, we recommend signing up
for notifications here.

I am not included in the National Broadband Plan, how do I get included?

If your premises isn’t included in the rollout of the National Broadband Plan, but you cannot receive internet speeds of 30Mb or more from any commercial broadband provider, the following steps should be taken;

  1. Contact your current retail service provider to investigate the issue and to determine the reason as to why your broadband speeds are slow or why a high speed broadband service cannot be provided.
  2. Contact other retail service provider offering broadband services in your area to ascertain whether high speed broadband is available at your premises.
  3. After the above checks are completed and if you are still unable to receive over 30Mbps from any retail service provider, then you can raise a query with the Department of the Environment, Climate and Communications (DECC) (broadband@decc.gov.ie), who will undertake an investigation on your behalf.
  4. This investigation will determine if high speed broadband can be provided to you by a service provider or whether your premises should be included in NBI’s fibre rollout.
What are the stages involved in the NBI rollout?

Surveying
Physical surveys of townlands are required to examine the existing pole and duct network for inclusion in the design.

Design
NBI’s detailed design process confirms infrastructure, power and footprint required, drawings, openeir works, Local Authority requirements and revised cost analysis.

Build
After the designs have been approved, pre-works begin, followed by
the main works on the ground: readying existing infrastructure, upgrading and adding poles and ducts, laying fibre, preparing backhaul facilities, fulfilling Local Authority requirements and tree trimming. NBI “passes” the premises with fibre.

Order your connection
Once build is complete an order can then be placed with a retail service provider who is registered to sell on the NBI™ network.
If you’re signed up for notifications, we’ll let you know via email when your premises will be ready for order.

Getting Connected
NBI will connect your premises on behalf of your preferred retail broadband provider.

To find out more about how the rollout works check out our rollout page here or our rollout video below.

Getting Connected

How will you connect to my property?

There are two methods we use to bring the NBI™ network to your premises once you have placed an order with your preferred retail service provider. Your retail service provider will let you know which method will be used for your premises. Both are explained below.

  1. Overhead connection
    Your premises will most likely be connected via an overhead cable from a telegraph pole near your property. If no convenient pole currently exists, NBI may install one as part of the installation work after you have placed an order. The engineer will discuss with you where you would like the cable to enter your home – locations at the front or rear can be accommodated. The engineer will discreetly run the cable to that position, drill a small hole (approximately 10mm in size), install the cable and connect it to a small NBI™ network unit, which will be fixed to the wall inside your premises. This then connects to the modem supplied by your preferred retail service provider.
  2. Underground connection
    If an overhead connection is not possible, or you already have some suitable underground ducting in place at your property, then the engineer may install the cable underground (including unblocking ducting if necessary). Once this is agreed, the engineer will discuss with you where you would like the cable to enter your premises. We will place a small NBI™ network unit on the wall inside your premises. This then connects to the modem supplied by your preferred retail service provider.

Installation times range from one hour to two days. When you place your order with your retail service provider, you will be advised on an estimated timeline. For anyone building a new premises, or carrying out work on an existing premises, NBI has published a guide to installing underground ducting which is available here

How long will it take to connect every premises?

We will have completed the network build within 7 years. We will continue to add to and upgrade the network, and connect new homes or premises built in the roll-out area, over the next 25 – 35 years.

Placed an order or already connected?

If you have already placed an order, or if you have already connected to the NBI network, and you have a connection or service query, please contact your Retail Service Provider directly where they will be happy to assist.

What are my options while I await the NBI rollout?

You can visit www.comreg.ie to explore interim solutions while you await the rollout of the NBI™ network, Ireland’s new high-speed fibre broadband network to your area.

Can I buy broadband service from NBI?

National Broadband Ireland’s responsibility is to design, build and operate the NBI™ network, however, we do not sell broadband directly to homes or businesses. Click here to find a list of retail service providers that will connect end-users to the NBI™ network once your premises is ready for service.

I have placed a pre-order what happens next?

Pre-order is an opportunity to place an order ahead of the final completion of the NBI network in your area. Once the area is ready for connection the pre-order will convert to an order automatically. We will contact you to confirm an install appointment to connect you to the NBI™ network.

I have placed an order what happens next?

Once you have placed an order with a retail service provider, the next steps will be to arrange a date and time for your installation. We will contact you to confirm an install appointment to connect you to the NBI™ network.

My question isn’t listed, where can I find out more?

You can get in touch with our contact centre team by emailing contactus@nbi.ie or calling the team at 0818 624 624. The contact centre is open from Monday to Saturday 9am to 5pm.

Broadband Connection Points

What are Broadband Connection Points?

Broadband Connection Points (BCPs) are public locations selected to receive free WiFi. These BCPs will pave the way for rural communities to reap the benefits of broadband – from remote working to e-learning and digital tourism. Each BCP will enable members of the public to access high-speed 150Mb broadband for use in the selected area.
The locations of our BCPs have been chosen by the local authorities, and include public areas such as community halls, libraries, sports facilities, enterprise hubs, tourist locations and other public spaces.
Find your nearest BCP here.

What can BCPs be used for?

Each BCP will have up to 150Mb high-speed broadband, with indoor and outdoor Wi-Fi access for the local community. This will enable people living in the area, visitors or tourists to go to their local BCP for any kind of personal or business use from work to study or social activity.

What are the Schools Broadband Connection Points?

All primary schools in the Intervention Area (almost 700) will be connected to high-speed broadband under the National Broadband Plan (NBP). You can view the full list of schools and find out more here.

Contact

If you have any other queries please get in touch.

Call: 0818 624 624

Email: contactus@nbi.ie

Media queries only: media@nbi.ie

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