Frequently Asked Questions | NBI
NBI Network

FAQs

Because of the scale of this project, NBI high-speed broadband will become available in different areas at different times. You can view the rollout map HERE and check the map to see if your address is in the intervention area (Roll out area) or if surveying is underway there.

The roll-out plan is a blueprint of where our network will be delivered and by when. This plan has been broken into 227 specific rollout areas. Each of these will be built and connected to the network – and ultimately your home – on a phased basis. However, they may be subject to change due to factors outside NBI’s control. Click HERE for more information on the roll-out plan

Reaching all 544,000 premises via 146,000km of fibre will take between five to seven years. NBI are currently in discussions with the Government around expediting the project programme. We’ll be passing approximately 115,000 premises with the fibre network in the first two years across all 26 counties, and almost 300,000 premises within the first four years.

Broadband download speeds ranging from 500Mb up to 1Gbps will be offered from the outset. You will choose your speed from a broadband service provider and not NBI, who are the new fibre network wholesaler. Upload speeds will range from 30Mb for the 150Mb product and 100Mb for 1Gbps product. Once an area has been connected and is ‘live’ the NBI website will have a link to all the retail service providers offering broadband/packages. Click HERE for more information on NBI’s network products.

Fibre is future proofed. We are building a network to support the needs of customers in rural Ireland for generations to come. Wireless networks may be able to support some current needs but will not support the forecasted growth in internet usage. It should also be noted that we are building an open wholesale network that can be utilised by any retail service provider. This enables both local and large international broadband providers to deliver a full range of services.

Broadband Connection Points (BCPs) are places such as community centres, GAA clubs and libraries in each county where everyone can enjoy access to high-speed broadband. These will include a number of connections to islands such as Inis Mein and Cape Clear. We can deliver this free broadband access service to the public thanks to funding from the Department of Rural and Community Development (DRCD). Approximately 300 BCPs will be rolled out in the first year across all 26 counties. These include almost 80 schools, where access is for educational purposes only. Locations have been identified by the county councils with support from the broadband officers and other local community groups. Locations are subject to change. Click here for more information on the BCPs

We started surveying premises in the Intervention Area area last January. When surveys are completed in each deployment area, this will enable low level designs for fibre rollout there. Construction work for the first part of the network – in the townlands around Carrigaline, Cork – will commence in August. This will be followed by similar works in Galway, Cavan, Kerry, Wexford and Limerick.

The is the most efficient route, selected to minimise the cost to the State. It makes best use of existing poles or ducts and area networks that are suitable to carry the fibre network.

Once high-speed broadband is available in your area, you can check the list of all broadband service providers available on the NBI website. here.
You can also sign up to a regular newsletter HERE that will notify you when we are working in your area and who you can purchase services from. Once you’ve chosen a broadband service provider, you will place your order directly with them.

Note, NBI does not sell broadband services to customers. We operate a wholesale service where we partner with broadband service providers throughout Ireland who in turn deliver a service to your door.

DECC carried out a mapping exercise for the Intervention Area and collated data from commercial internet service providers who reported that they can provide download speeds of 30MB or higher in your area. This Comreg link may assist: https://www.comreg.ie/compare/#/results or else other broadband cost comparative websites may list other local providers in your area. If, for some reason a service of 30MB download is not available to you, you can request to be included in the Intervention Area by emailing broadband@dccae.gov.ie

NBI do not sell broadband directly to homes or businesses. Instead, we partner with a range of trusted service providers who will provide you with the fast broadband products and customer service you need. These services and ‘bundle packages’ must be comparable with those currently being offered in rural areas.

We will have completed the network build within 5-7 years. NBI are currently in discussions with the Government around expediting the project programme. We will continue to add to and upgrade the network, and connect new homes or premises built in the roll-out area, over the next 25 years.

The National Broadband Plan (NBP) is the Government’s initiative – in partnership with National Broadband Ireland – to deliver high speed broadband services to all businesses, farms and households in Ireland. It will ensure that everyone in Ireland has equal access to a high speed, resilient broadband service. In the unlikely event that internet service providers refuse to provide you with a broadband service, you can follow the following process:

• If you are living in an area covered by the NBP and have been refused broadband service by three internet service providers, you can contact the Department of the Environment Climate and Communications at broadband@decc.gov.ie They’ll guide you on how to make a complaint and obtain your right to a service.
• Should your complaint be upheld by the department, they will instruct NBI to engage with the relevant broadband service providers to provide you with high-speed broadband.

NBI can be contacted through the following:

Lo call 0818 624624

Email: contactus@nbi.ie

For media queries only please contact media@nbi.ie