The National Broadband Plan (NBP) aims to ensure that every home, farm and business in Ireland – regardless of how remote or rural – has access to high-speed broadband. The Department of the Environment, Climate and Communications (DECC) to date has identified more than 554,000 premises (collectively known as the Intervention Area) across Ireland that require access to high-speed broadband.

The NBP is one of the biggest and most significant investments in rural Ireland ever. Stretching across 96% of Ireland, this massive, complex project is considered to be amongst the most ambitious in telecoms globally.

If your premises isn’t included in the rollout of the National Broadband Plan, but you cannot receive internet speeds of 30Mb or more from any commercial broadband provider, the following steps should be taken;

1. Contact your current retail service provider to investigate the issue and to determine the reason as to why your broadband speeds are slow or why a high speed broadband service cannot be provided.
2. Contact other retail service provider offering broadband services in your area to ascertain whether high speed broadband is available at your premises.
3. After the above checks are completed and if you are still unable to receive over 30Mbps from any retail service provider, then you can raise a query with the Department of the Environment, Climate and Communications (DECC) who will undertake an investigation on your behalf. For further details, please contact the National Broadband Plan division of DECC using the designated Web Form
4. This investigation will determine if high speed broadband can be provided to you by a service provider or whether your premises should be included in NBI’s fibre rollout.

We will have completed the network build within 7 years. We will continue to add to and upgrade the network, and connect new homes or premises built in the roll-out area, over the next 25 – 35 years.