Storm Outages
Updates on what to expect, and the unexpected.
While we strive to keep your internet running smoothly (and fast), sometimes your connection will be interrupted. Though we always try to keep these disruptions to a minimum.
Unplanned outages:
Storm Éowyn Update:
Given the destructive nature of Storm Éowyn, significant damage was sustained to all infrastructure networks across the country, including NBI’s. Since the storm hit, our primary focus has been on identifying and repairing major fibre breaks which impact multiple users on our network.
Our engineers and back-office teams have been working on a 24/7 basis to restore service and will continue to do so. NBI has also drafted in additional resources to work on fibre repairs, and all are working to restore broadband services to impacted homes. We will continue to systematically restore connectivity in affected areas by managing a phased restoration of critical areas where the largest numbers of end users are affected.
Our Networks Operations Centre is currently tracking service impacts due to a combination of localised power outages, as well as fibre breaks.
If your broadband service remains offline, please contact your broadband provider, who is receiving regular updates on our progress.
Who to Contact
Contact your provider for:
- Loss of phone or internet connection including at outages.
- Issues getting connected.
- Concerns about speed.
- Missing equipment.
- Missing or incorrect address
- Appointments including technicians hasn’t turned up.
- Service connection delays.
Contact NBI for:
- Damages to property or NBI™ equipment
- Contractor conduct and workmanship
- Equipment/technology location
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