As an infrastructure company, NBI are responsible for building and maintaining the physical broadband network.

Your broadband service provider serves as the customer facing part of the service. All faults should be reported directly to your broadband service provider.

As an infrastructure company, NBI are responsible for building and maintaining the physical broadband network.

Your broadband service provider serves as the customer facing part of the service. All faults should be reported directly to your broadband service provider.

Our Network Operations Centre will review the fault or outage raised by your broadband service provider and in most cases, the issue will be resolved quite quickly. Fault updates and restoration plans are communicated with your broadband service provider. Please ensure to keep in touch with them for real-time updates.

For any infrastructure damage presenting an immediate threat to life or safety, please contact emergency services (999 or 112) or the appropriate local authority https://www.gov.ie/en/department-of-rural-and-community-development-and-the-gaeltacht/publications/local-authorities/

When you have identified, damaged or dangerous NBI infrastructure that is causing a risk to public safety, please call our Dangerous Plant line on 0818 624 500, where we are available 24/7. Please provide your name, contact number, the address and nearest Eircode of the damage, with clear directions to the location.

Under no circumstances, should infrastructure or network equipment be touched or moved by members of the public.

Please note that pictures of the damaged infrastructure may be helpful, but should only be taken if it is safe to do so.

If the issue is impacting your own broadband service directly, it is necessary for you to log a fault with your broadband service provider to ensure service is restored.

Yes, our Network Operations Centre (NOC) monitors the Network 24/7 and our field engineering crews are deployed as soon as it is safe to do so and weather warnings are lifted. NBI work with a number of approved infrastructure partners and if required, NBI will draft in additional resources to work on fibre repairs.

If your broadband stops working during severe weather, we urge you to stay safe and be patient

If there are fallen trees, poles or cabling, flooding, or other hazards in your area, do not attempt to inspect or access network equipment (such as cables, poles, or fibre boxes). Always prioritise personal safety and follow guidance from local emergency services.

If your power is out, service will return once electricity is restored. Go to https://powercheck.esbnetworks.ie/ and enter your Eircode for updates and power restoration dates.

In most cases, once power returns, your broadband service should also return. Sometimes, turning your equipment off and back on again will help to reestablish your connection.

In the event that your broadband does not return, please contact your broadband provider directly. If necessary they will raise a fault with us for investigation.

As an infrastructure company, NBI are responsible for building and maintaining the physical broadband network.

Your broadband service provider serves as the customer facing part of the service. All faults should be reported directly to your broadband service provider.

In situations where NBI has a dependency on a third party (e.g. pole replacement on third party infrastructure) a restoration plan will be implemented and communicated with your broadband provider. Please ensure to keep in touch with them for real-time updates.

After a major weather event, our priority is to restore broadband service as quickly and safely as possible.

Our goal is to restore service safely, fairly and efficiently starting with the areas that bring the most people back online the quickest, continuing  until every affected customer is reconnected.

We understand the vital importance of access to high speed fibre broadband and acknowledge the impact downtime can cause to homes and businesses alike.  While we aim to restore services as quickly as possible, there are factors that can cause delays:

Fibre infrastructure often relies on powered equipment (e.g. cabinets or nodes). If power hasn’t yet been restored to those parts of the network—even if your premises has power—broadband service can remain offline.

In more complex repairs where NBI has a dependency on a third party (e.g. pole replacement on third party infrastructure) a restoration plan will be implemented and in certain cases, this may take longer than usual.

Restoration times depend on the severity of the damage to NBI and / or third party infrastructure and can be heavily influenced by when repairs works can safely resume in the aftermath of the weather event. We aim to resolve most storm related issues as quickly as possible.

In situations where NBI has a dependency on a third party (e.g. pole replacement on third party infrastructure) a restoration plan will be implemented and in certain cases, this may take longer than usual.

Broadband Connection Points (BCPs) are public locations which have been selected to receive high-speed connectivity as part of the National Broadband Plan. The locations of the BCPs have been selected by local authorities and include public areas such as community halls, libraries, sports facilities, enterprise hubs, tourist locations and other public spaces. Please visit /broadband-connection-points/

Each BCP will have up to 150Mb high-speed broadband, with indoor and outdoor Wi-Fi access for anyone who needs it in the local community. BCPs can be used for any kind of personal or business use from work to study or social activities. If your broadband service has been interupted due to a storm, it could be useful to check where your nearest BCP is; and is still have connectivity.